Privacy policy
Last updated: November 29, 2025
At Teaquila, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or interact with us in any other way. By accessing or using our website, you agree to the terms outlined in this policy.
Information We Collect
We collect two types of information: personal and non-personal. The personal information you provide is necessary for us to process orders, offer customer support, and improve our services. Non-personal information helps us understand how users interact with our website so we can improve the user experience.
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Personal Information:
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Order Information: Name, shipping and billing addresses, phone number, email address, and payment details (e.g., credit/debit card or payment gateway information).
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Account Information: If you create an account with us, we will store your account details for a more personalized experience.
- Customer Service Information: If you contact us for support, we will collect details regarding your inquiry and any resolutions provided.
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Order Information: Name, shipping and billing addresses, phone number, email address, and payment details (e.g., credit/debit card or payment gateway information).
- Non-Personal Information:
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Device and Browsing Information: IP address, device type, browser type, pages viewed, time spent on the site, and other user behaviors.
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Cookies and Tracking Technologies: We use cookies to improve your experience by remembering your preferences, tracking shopping carts, and gathering data on website usage.
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Device and Browsing Information: IP address, device type, browser type, pages viewed, time spent on the site, and other user behaviors.
How We Use Your Information
The information we collect is used to improve your experience and provide the best service possible. We use your data for:
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Order Fulfillment: To process and ship your orders, send tracking information, and provide customer support.
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Customer Support: To respond to inquiries, address issues, and assist with returns, exchanges, or refunds.
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Marketing Communications: If you opt-in, we may send you promotional emails, product updates, and newsletters. You can opt out of these communications at any time.
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Website Improvement: To analyze user behavior on the site, optimize the shopping experience, and enhance the functionality of our website.
Data Security
We implement security measures to protect your personal information. These measures include encryption, secure payment gateways, and restricted access to customer data. While we take steps to protect your data, please note that no method of data transmission over the internet is 100% secure.
Third-Party Services
We may share your personal information with trusted third-party services necessary for fulfilling orders and providing our services. These services include:
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Payment Processors: To process your payments securely.
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Shipping Providers: To ship and track your orders.
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Marketing Partners: To send promotional content (with your consent).
These third parties are contractually obligated to use your personal information only for the purpose of providing services on our behalf.
Your Rights
You have the right to:
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Access: Request a copy of the personal data we hold about you.
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Correction: Request that we correct any inaccuracies in your personal data.
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Deletion: Request the deletion of your personal data, subject to certain legal restrictions.
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Opt-Out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us directly through the provided channels.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically to stay informed about how we protect your information.